Serving the needs of today's grocery retailer requires a high degree of collaboration and integration between retailers and suppliers. SUPERVALU®'s solution: the SVHarbor business-to-business Web-based portal.
Real-Time Information Availability
SVHarbor brings a new world of integration, visibility and services to the supply chain, making it easier and more efficient to conduct business with SUPERVALU.
From nearly any personal computer with Internet access, our key business partners can log on to the SVHarbor portal to manage critical aspects of their businesses - anywhere, anytime. Choosing from a wide array of services, our retail partners can do everything from placing orders to viewing ad-planners and monitoring delivery schedules, all within a secure, Web-based environment.
Our trading partners also benefit from a wide array of SVHarbor applications to work efficiently with us and drive sales with SUPERVALU-supplied retailers.
SVHarbor improves supply chain efficiencies, enhances data synchronization and lowers operating costs for all participants. We log more than eight million customer transactions each month.
A single log-on and customized home page provide one-click access to the services that have been selected. Headlines and alerts communicate important information such as daily bulletins, product recalls and promotional announcements.
Services for Retailers
- Merchandising – Place and modify orders and order items for upcoming ads.
- Online store reports – View such things as invoices, customer statements, price books, ad planners, price changes and more.
- Customer service – Use the Internet to access customer service and submit online forms to initiate customer service transactions.
Services for Suppliers
- Category management – Submit new items and promotions electronically, access plan-o-grams, recap and monitor home-store work and respond to full-store reset notifications.
- Merchandising – Stay abreast of product needs and view item reports, events, inventory levels and booked retailer quantities for future deliveries.
- Accounting – View charge-back and payment details.
SVHarbor exemplifies our commitment to using technology to improve the way we do business and strengthen our vital business relationships.
For more information about SVHarbor's online business tools: