Supply Chain Capabilities
SUPERVALU®'s roots in distribution date back to the 1870's when we first began servicing grocers' needs. Today, SUPERVALU sets the standard in grocery distribution and logistics. We provide the product variety, on-time delivery, competitive rates and services our grocery retail customers require to meet the needs of their shoppers.
A Leader in Grocery Distribution
As the largest publicly held distributor to grocery retailers in the United States, we are the product-supply lifeline for more than 5,000 retail end points from coast to coast. SUPERVALU's network of 35 product distribution centers delivers overall product integrity, order accuracy and exceptional service while meeting tight delivery schedules.
SUPERVALU operates one of the largest grocery supply chain networks in the country with more than 21 million square feet of facilities strategically located to support our coast-to-coast retail operations and customers.
SUPERVALU's distribution centers offer complete programs and support for the following departments: grocery, meat, produce, dairy, frozen foods, floral, bakery, deli, home and beauty care, general merchandise and pharmacy.
Successful Merchandising Programs
While we deliver the best products available at competitive prices, we also support retailers with successful merchandising programs. SUPERVALU's highly skilled professionals — from buyers and inspectors in the field through retail business consultants — work together to deliver merchandising programs built on quality.
SUPERVALU's experienced buyers and category managers evaluate and administer hundreds of sales and profit opportunities on a daily basis. We tailor new items, promotions and special programs to the specific market needs of our retail customers.
Customer service professionals work around the clock to support our distribution customers. The SUPERVALU Customer Service Center, located in Denver, Colorado, handles more than 85,000 customer contacts each month and closes over 90 percent of transactions the same day they are opened.
SUPERVALU optimizes its vast logistics network by measuring the cost to move products from the manufacturer to our customers' locations. In the warehouse, we separate the slow- and fast-moving product items so product selectors log fewer miles. Hands-free radio devices linked to our warehouse management system are used to significantly reduce the costly process of correcting mispicks.
SVHarbor, our Web-based business-to-business portal, streamlines business processes for retailers. From nearly any PC connected to the Internet, retailers can place and modify orders; order items for upcoming ads; view and print reports such as invoices, customer statements, price books, ad planners and price changes; and initiate customer service transactions.
Support Services: beyond the basics
Many of our distribution customers rely on us for much more than logistics. Our host of support services for retailers builds traffic and sales, controls expenses and improves retailers' profitability. Our buyers, category managers, logistics experts, transportation staff and technology professionals are just a few of the teams available to our customers to create more efficient and cost-effective operations.