Upon recognition of the intrusion, the Company took immediate steps to
secure the affected part of its network. An investigation supported by
third-party data forensics experts is on-going to understand the nature
and scope of the incident.
“The safety of our customers’ personal information is a top priority for
us,” said President and CEO
The Company currently has no reason to believe that additional information beyond that described above may have been stolen by the intruder. However, given the continuing nature of the investigation, it is possible that time frames, locations and/or at-risk data in addition to those described above will be identified in the future.
The Company has notified federal law enforcement authorities and is
cooperating in their efforts to investigate this intrusion and identify
those responsible for the intrusion. This press release has not been
delayed as a result of law enforcement investigation.
Customers are not responsible for counterfeit fraudulent charges on
their credit cards or debit cards that are timely reported. Accordingly,
if customers become aware of such activity, they should contact their
issuing bank immediately. Below is a “Consumer Identity Protection
Reference Guide” that details the steps customers can take to protect
their information against potential misuse, including the option to
place a fraud alert or a security freeze on their credit file.
Some stores owned and operated by Albertson’s LLC and New Albertson’s,
Inc. suffered a related criminal intrusion. For more information about
the intrusion affecting Albertson’s LLC and New Albertson’s, Inc.
stores, please visit albertsons.com, acmemarkets.com, jewelosco.com, or
About SUPERVALU INC.
SUPERVALU INC. is one of the largest grocery wholesalers and retailers
in the U.S. with annual sales of approximately $17 billion.
SUPERVALU serves customers across the United States through a network of
3,320 stores composed of 1,805 independent stores serviced primarily by
the Company’s food distribution business, 1,325 Save-A-Lot stores, of
which 931 are operated by licensee owners; and 190 traditional retail
grocery stores (store counts as of June 14, 2014). Headquartered
CAUTIONARY STATEMENTS RELEVANT TO FORWARD-LOOKING INFORMATION FOR THE PURPOSE OF “SAFE HARBOR” PROVISIONS OF THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995.
Except for the historical and factual information contained herein, the matters set forth in this news release, particularly those pertaining to SUPERVALU’s expectations, guidance, or future operating results, and other statements identified by words such as "believes, " "estimates," "expects," "projects," "plans" and similar expressions are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including claims that may be brought by third parties related to the intrusion; actions by government agencies; results from the ongoing forensic investigation of the intrusion; the effect on our relationships with Albertson’s LLC and New Albertson’s Inc., the nature and extent of their losses from the intrusion and our liability under the transition services agreements for such losses; adequacy of insurance; disruption of information technology systems; fluctuations in our common stock price and other risk factors relating to our business or industry as detailed from time to time in SUPERVALU's reports filed with the SEC. You should not place undue reliance on these forward-looking statements, which speak only as of the date of this news release. Unless legally required, SUPERVALU undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise.
CONSUMER IDENTITY PROTECTION REFERENCE GUIDE
In addition to carefully reviewing their financial institution and
credit card statements,
Security Freeze. Some state laws allow you to place a security freeze on your credit reports. This would prohibit a credit reporting agency from releasing any information from your credit report without your written permission. You should be aware, however, that placing a security freeze on your credit report may delay, interfere with or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing or other services.
If you believe that you have been a victim of identity theft and you
provide the credit reporting agency with a valid police report, it
cannot charge you to place, lift or remove a security freeze on your
credit reports. In all other cases, a credit reporting agency may charge
you up to
To place a security freeze on your credit report, you must send a
written request to each of the three credit reporting agencies noted
below, which must include the following information: (1) Full name
(including middle initial as well as Jr., Sr., II, III, etc.); (2)
Social Security Number; (3) Date of birth; (4) Addresses for the prior
five years; (5) Proof of current address; (6) A legible copy of a
government issued identification card; (7) A copy of any relevant police
report, investigative report, or complaint to a law enforcement agency
concerning identity theft; and (8) If you are not a victim of identity
theft, include payment by check, money order, or credit card (Visa,
P.O. Box 740241
P.O. Box 9532
TransUnion Fraud Victim Assistance Division
P.O. Box 6790
Under some state laws, you have the right to obtain a copy of any
police report regarding the intrusion. Please note that at this time,
Free Credit Reports. To order your
free credit report, visit www.annualcreditreport.com,
call toll-free at (877) 322-8228, or complete the Annual Credit Report
Request Form on the U.S. Federal Trade Commission’s (“FTC”) website at www.ftc.gov and
mail it to Annual Credit Report Request Service, P.O. Box 105281,
When you receive your credit report, review it carefully. Look for
accounts you did not open. Look in the “inquiries” section for names of
creditors from whom you haven’t requested credit. Some companies bill
under names other than their store or commercial names. The credit
bureau will be able to tell you when that is the case. Look in the
“personal information” section for any inaccuracies in your information
(such as home address and
If there is information on your credit report that the credit bureau cannot explain, you should call the creditors involved. Information that can’t be explained also should be reported to your local police or sheriff’s office because it may signal criminal activity.
In addition, if you detect any incident of identity theft or fraud, promptly report the incident to your local law enforcement authority, your state Attorney General and the FTC. If you believe your identity has been stolen, the FTC recommends that you take these additional steps:
- Close the accounts that you have confirmed or believe have been tampered with or opened fraudulently. Use the FTC’s ID Theft Affidavit (available at www.ftc.gov/idtheft) when you dispute new unauthorized accounts.
- File a local police report. Obtain a copy of the police report and submit it to your creditors and any others that may require proof of the identity theft crime.
You can contact the FTC to learn more about how to protect yourself from becoming a victim of identity theft:
Consumer Response Center
Fraud Alerts. To protect yourself from possible identity theft, consider placing a fraud alert on your credit file. A fraud alert helps protect you against the possibility of an identity thief opening new credit accounts in your name. When a merchant checks the credit history of someone applying for credit, the merchant gets a notice that the applicant may be the victim of identity theft. The alert notifies the merchant to take steps to verify the identity of the applicant. You can place a fraud alert on your credit report by calling any one of the toll-free fraud numbers provided below. You will reach an automated telephone system that allows you to flag your file with a fraud alert at all three credit bureaus.
P.O. Box 740241
P.O. Box 9532
TransUnion Fraud Victim Assistance Division
P.O. Box 6790
For North Carolina Residents. You
can obtain information from the
9001 Mail Service Center
877-566-7226 (toll-free in
For Maryland Residents. You can
obtain information from the
Consumer Protection Division
888-743-0023 (toll-free in