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Training Sessions


Systems Standardization

Training Sessions — Southern California

Find in-person group training sessions in your area and register to attend retail technology webinars.


In preparation for the transition to standardized systems, we are holding comprehensive, in-person training sessions throughout Southern California.

Subjects covered in these sessions include: Business Center moving to SVHarbor, retail pricing, file process training, new invoices and statements, ordering, buying/merchandising and the Orientation Guide.

Please see the schedule below for the session in your area.

Webinar icon
LA/Orange County
Tuesday, March 12

9:00 a.m. - 3:00 p.m.
Commerce Corporate Office
5200 Sheila St reet
Commerce, CA 90040
map it
Wednesday, March 13

9:00 a.m. - 3:00 p.m.
Hilton Garden Inn
27710 The Old Road
Valencia, CA 91344
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Inland Empire
Thursday, March 14

9:00 a.m. - 3:00 p.m.
DoubleTree by Hilton Ontario Airport
222 N. Vineyard Avenue
Ontario, CA 91764
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San Diego
Friday, March 15

9:00 a.m. - 3:00 p.m.
Kearny Mesa Meeting Center
9475 Chesapeake, Suite C
San Diego, CA 92123
map it
Central Coast
Monday, April 8
9:00 a.m. - 3:00 p.m.

Santa Ynez Valley Marriott
555 McMurray Road
Buellton, CA 93427
map it

Imperial Valley
Tuesday, April 23
9:00 a.m. - 1:00 p.m.

The United Way of Imperial County Offices
2410 Imperial Business Park Drive
Imperial, CA 92251

map it

RSVP to Christina Perez at or 323-881-4032

WEBINARS - SVHarbor Follow-up Training

We have different webinars for SVHarbor Follow-up Training. Click the Request an Invitation button to choose your preferred webinar sessions. The Retail Technology team will contact you to confirm the date and time of your session.


Webinar icon
Request an Invitation button


  • IE 11 browser
  • Logging in to SVHarbor
  • Install Swiftview
  • Browser settings
  • Changing passwords
  • Navigating SVHarbor: main menu, SUPERVALU wholesale, headlines & alerts, training videos
  • SVConnect: store metrics, delivery schedule, and eCustomer Service

User Admin

  • Who should have access to User Admin
  • How to get to User Admin
  • Resetting a password
  • Setting up new users
  • Deleting a user
  • Assigning apps
  • Multi-store access:
    • Who should have acces
    • Assigning access
    • Moving from store to store in: SVConnect, eCustomer Service, SVWire, and SVInquire


  • Finding the item listing
  • Navigating  SVInquire
  • Item listing selections
  • Search
  • 10,0000 limit vs download
  • Adjust items per page
  • Review results
  • Sort
  • Header filter
  • View download
  • Deal tab
  • Deal download
  • Order tab
  • Multi-store summary
  • Change order
  • Invoice tab


  • Getting to SVWire
  • Customizing your setup (all reports, view type, file type)
  • Tree folder structure
  • Locating invoices
  • Opening one document in Swiftview
  • How to use Swiftview
  • Opening one document in Text
  • Opening one document in PDF
  • Opening multiple documents
  • Using favorites
  • Overview of important reports: statements; pricebooks; label reports; cost changes; deals; and sub, new item, disc item and more

Top 10

  1. How to log into SVHarbor
  2. How to find help, locate training videos, Support Desk Services.
  3. How to change your SVHarbor and Mobile Merchant password
  4. How to track a Customer Service ticket to check resolution status (e.g. shorts, nispicks, etc.)
  5. How to locate, review or print your statements and invoices
  6. How to locate pricing reports like Pricebook, New items and reports that reflect shelf labels that have printed for your store
  7. How to find an item based on UPC, item code, category or description
  8. How to review pending orders and orders sent from Mobile Merchant
  9. How to check on upcoming deliveries
  10. How to download an excel spreadsheet of items, deals, pending orders or invoices
SV Pricing
  • Changing retails
    • CRIP types
    • Base and TPR changes
  • Department overrides
  • Item authorization
  • Setting purchase flags
  • Pricing Reports in SV Wire
    • Master Price Book
    • Advanced Price Change report
WEBINARS - SIL HOST Training for ULINK Stores

POS providers will be conducting webinars during the month of April. Click the "Request an Invitation" button. A representative from Professional Services will contact you to confirm the date and time of your training session.


Webinar icon
Request an invitation button
Provider – Back Office System Webinar Date and Time
Bridge POS – SMS LOC  April 15 - 9:00 a.m. Pacific
IT Retail – IT Retail April 15 - 1:00 p.m. Pacific
SWPOS – ABO April 16 - 9:00 a.m. Pacific
SWPOS and BRdata – BRdata and ScanMaster April 16 - 1:00 p.m. Pacific
Instore Technology – RBO and BRdata April 17 - 9:00 a.m. Pacific
Bakersfield Cash Register – ABO and MEI April 17 - 1:00 p.m. Pacific
RSS – SMS LOC April 18 - 9:00 a.m. Pacific
RMS – SMS LOC and BRdata April 18 - 1:00 p.m. Pacific
Walt Warnekie – S4 April 19 - 9:00 a.m. Pacific
C&S – BRdata April 19 - 1:00 p.m. Pacific
Truno and Wasley Data Tech - BRdata April 22 - 9:00 a.m. Pacific
Truno, Back Office System - ABO and RBO April 22 - 1:00 p.m. Pacific
RMS – ABO April 23 - 9:00 a.m. Pacific
RMS – RBO April 23 - 1:00 p.m. Pacific
SNCR – ABO April 24 - 9:00 a.m. Pacific
SNCR – BRdata and ACS-IR April 24 - 1:00 p.m. Pacific
QBM – ScanMaster April 25 - 9:00 a.m. Pacific
QBM – RBO, ABO, and BRdata April 25 - 1:00 p.m. Pacific
Simpleware, Back Office System - IT Retail April 26 - 9:00 a.m. Pacific
Shammam Consulting Services - SMS LOC April 26 - 1:00 p.m. Pacific